Our contact center is open 24/5 and our shifts vary depending on the type of calls and programs you are trained on. The majority of our employees work 4 or 5 days a week between the hours of 9am and 9:45pm. We offer part-time and full-time positions depending on candidate needs.

Employees are given a set schedule to work week to week which allows you greater consistency and stability. We also offer a number of policies and programs that allow you to rearrange hours/shifts in advance without penalty so you don't have to miss things that are important to you.

This will depend largely on the programs you are trained on. Many of our programs require an employee to work either a Saturday or a Sunday, but some do not. This will be discussed during your interview to determine what programs/shifts work best for your skillset and needs.

All remote agents will need a computer, USB headset, and a high-speed internet service. Employees are responsible for providing and maintaining their own equipment. Computers should be PCs (no MACs) and use Windows 7 or newer. Compatible headsets can be purchased from Incept through payroll deductions upon hire.

Incept is currently only established to employ candidates living in the state of Ohio and Iowa. We are evaluating the possibility of branching into other states and will provide updates as they are available.

We provide inbound and outbound phone calls along with text messaging, email, and chat services for a number of clients across various industries. You will be trained on a variety of programs based on client needs and the best for your skillset. Our cross-training model allows employees to remain utilized throughout the day, as well as ensures stable hours each week, often with unlimited overtime. Employees should expect to be on the phones assisting customers 90-95% of their shift, unless otherwise participating in training, coaching, or team meeting activities.

The core of our positions is having productive conversations that provide exceptional customer experiences. Depending on when you join our team, you may be considered for a role making outbound blood donor recruitment calls or taking inbound calls for inbound Christian fundraising. You could be an inbound customer service agent helping to resolve customer account issues, or a transfer agent for individuals who have requested insurance quotes. Available opportunities will be discussed during the interview process.

These roles start at $12 an hour and are eligible for 3 potential increases within the first year. After 90 days, 6 months, and 1 year, employees are eligible for up to a $0.50 increase. Employees are then eligible for up to $1.00 an hour each year thereafter.

Raises are based on performance, quality, and attendance as detailed in our employee handbook and based on your individual program.

We offer a number of performance-based incentives for sales-specific programs, as well as hourly bonuses in others, depending on the role. We also offer regular incentives for extra hours and overtime worked - most often in the form of gift cards, raffle drawing, and cash prizes.

All remote employees are responsible for providing a safe and quiet workspace, free from noise or distractions. You are welcome to choose the workspace setup that works best for you so long as it meets those requirements.